What is the cost of what you don't know?

When people ask what I do, I tell them "What is the cost of what you don't know?"
After they reflect for a moment, normally they either ask me what I mean or give me a look that says tell me what you mean.

For example the executives on the "12th floor" think they know what is occurring on the 8th floor.  Often they do not.

In this busy world where layers of management and huge numbers of employees have been fired or their work outsourced, people have very limited time and do the best they can.  Add on siloed departments, inadequate reporting systems, and a rapidly accelerating world, and much more risk is taken than the CEO and C-suite officers or their board know about is being taken.

What do your people not have time to know?

 

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