What Cost After 2nd Day Without Computers and Counting
Talk about customer service, disgruntled employees, disgruntled customers, or embarrassment. How would you handle a day without the ability to process credit cards? What if you demanded only cash or credit from your customers? I saw a customer ask if the service could be provided for less than 41 dollars. As I waited in line for my turn, I was not sure how much cash I had. Would I still have enough for lunch or parking, if more businesses that day only took cash?
Is the answer easier or harder based on being a large versus a small customer?
What is you have an office in every state, most cities and a lot of towns? Would your answer change?
Why you may ask? This never happens to Middle Market Companies or major nonprofits, unless it is a national disaster.
Were you at a post office on either Monday November 21st or Tuesday November 22nd? I was.
And the sign says:
Due to a national networking issue, we are unable to accept any credit or debit cards at this time. We hope that this issue is resolved shortly and we do apologize for the inconvenience.
Embarrassing? Catastrophic? What would the impact of something this basic being an issue for not just one day, but two in your business?
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